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beavelasc
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Cancelling Virgin Mobile PAYM from abroad

I moved abroad and have been trying to cancel my account, however when dialing in the number you are giving for this (789) the call gets disconnected. I have been trying to request the cancellation via chat but I cannot get connected to an agent.

Can you help with this?

Thanks.

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Gareth_L
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Re: Cancelling Virgin Mobile PAYM from abroad

Hello beavelasc

Sorry to hear this 

As a rule we are unable to look at package changes or disconnections

This will need to be done by calling us  +44 7953 967 967 or .

You can also send us a text with a description of your problem to 07533 051809
 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. 
Your message will go into a queue and a representative will respond to you as soon as possible.

Gareth_L

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beavelasc
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Re: Cancelling Virgin Mobile PAYM from abroad

I called multiple times to this number but the call dropped +44 7953 967 967

I also sent a text to 07533 051809 but I got diverted to whatsapp and I ended up with the same issue I faced with the browser chat, after a long wait the chatbot asked the following question and didn't process my reply properly, the only reply it could understand is "No" which ended the chat.

Would it be possible that an agent call me back?

[3:43 p. m., 11/1/2022] +44 7538 020499: Good morning, just to let you know were about to open for the day and we just wanted to check if you still need some help with your query
[3:43 p. m., 11/1/2022] +44 7538 020499: Please select either yes or no
1) Yes
2) No

If I reply with 2, I get this message: Sorry, I could not find anything for that

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Gareth_L
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Re: Cancelling Virgin Mobile PAYM from abroad

Sorry beavelasc

We are not able to arrange calls from the Forums 

It's best to keep on trying from as close to 8am as possible 

Gareth_L

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