Virgin Media Community

[Molokotof]

Hi there,

I'm trying to cancel my virgin mobile UK contract from the Netherlands
I have tried multiple times to contact the customer service by phone, but gave up after being on hold for over 45min multiple times.

Closing the account via STAC or PAC is obviously not an option as I won't be getting a sim with another UK provider.

Would anyone here be able to assist me?

Thanks!

[Emily_G]

Thanks for the post Molokotof and welcome to our community.

Have you been in touch with the team since your post?

What we would need to do is to cancel the SIM down to a pay as you go SIM, then once this is left unused for 90 days the account will be fully cancelled. 

Thanks, Emily.

[Molokotof]

Hi Emily,

I have not managed to get in contact with the team since my post, so thank you very much for getting back to me.
Changing the sim to pay as you go would be fine for me, as long as I can shut down my direct debit it's good as I will be closing my UK bank account shortly.

How would we proceed to cancel it? Do I send my detail through a private message?

Thanks!

[Emma_C · Accepted solution]

Thanks for getting back in touch, I do apologise for the delay in responding. 

We would need to take a look at this via a private message, so I'll do this now and we'll take it from there. 

[Emma_C]

Thanks for letting me help with this @Molokotof, please let us know if you need anything else.