on 11-01-2022 10:21
I moved abroad and have been trying to cancel my account, however when dialing in the number you are giving for this (789) the call gets disconnected. I have been trying to request the cancellation via chat but I cannot get connected to an agent.
Can you help with this?
Thanks.
on 11-01-2022 12:44
Hello beavelasc
Sorry to hear this
As a rule we are unable to look at package changes or disconnections
This will need to be done by calling us +44 7953 967 967 or .
You can also send us a text with a description of your problem to 07533 051809
if it’s about your cable services, or 07533 016422 if you have a query about your mobile services.
Your message will go into a queue and a representative will respond to you as soon as possible.
Gareth_L
on 11-01-2022 14:47
on 11-01-2022 16:51
Sorry beavelasc
We are not able to arrange calls from the Forums
It's best to keep on trying from as close to 8am as possible
Gareth_L