Hi @andersonglasgow 👋,
Welcome back to our Community Forums and thanks for your post.
Whilst we recognise price changes are never welcome, we always balance our prices with the need to continue investing in our network, products, and services for our customers.
Like many businesses, we're experiencing rising costs due to inflation. For example, energy prices have increased markedly with 12 month rates nearly 3x higher in 2022 compared to 2021.These increased costs, and our customers’ growing demand for data, means we need to continue to invest in our network and review our prices accordingly.
Unlike other providers, we are only changing prices on the airtime part of a customer's bill – handset repayments have been frozen. This means our effective price increase is far below the price rises implemented across the whole bill by other mobile operators.
We will be sorry to see you go and if there is anything else we can help with, let us know.
All the best!