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Cancelled Mobile Contract - Still being billed for last 3 months

Hi there,

I called the support over phone in Feb to cancel my mobile (monthly contract sim only).

She said, all done and last billing will be Mar2020, as I've to give month notice.

But I have noticed the money was taken in April too. So I cancelled my DD.

Now I am seeing one more bill for May asking me to pay!

I can 't reach the phone support, as it keeps waiting for long time, Any advice ...

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Re: Cancelled Mobile Contract - Still being billed for last 3 months

Hello chan000

 

Thank you for taking the time to contact us via the forum's in regards to the recent Virgin Mobile bills received, we wish it was under different circumstances but welcome to the community.

 

Can you confirm if you were still in a fix term for the SIM Only deal and that no handset was included when you originally took this?

 

Are the amounts being requested consistent with what your tariff was before you requested the cancellation or are they different (higher)

 

We're eager to look into this further for you.

 

Rob

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Re: Cancelled Mobile Contract - Still being billed for last 3 months

Hi Rob,

Thanks for your reply

Reply inline:

Thank you for taking the time to contact us via the forum's in regards to the recent Virgin Mobile bills received, we wish it was under different circumstances but welcome to the community.

[reply] - I've been using VM for long time, but the coverage at my new area is not good for EE. 

 

Can you confirm if you were still in a fix term for the SIM Only deal and that no handset was included when you originally took this?

[reply] - SIM only deal no handset was part of the deal.

Are the amounts being requested consistent with what your tariff was before you requested the cancellation or are they different (higher)

[reply] yes, same 6.14/month.

We're eager to look into this further for you.

PS: I still use VM (Broadband -bigbundle )no issues in that.

Regards

 

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Re: Cancelled Mobile Contract - Still being billed for last 3 months

Thanks for getting back to me chan000.

 

I'm going to send you a Private Message to get some more details to look into this further for you. Looking forward to your response.

 

Rob

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Re: Cancelled Mobile Contract - Still being billed for last 3 months

Hi all,

Rob from Virgin Vedia was very helpful and sorted the issue by taking if offline.

Vey well supported and solved my problem.

Highly appreciated all your help Rob 🙂

Regards

Chan000

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Re: Cancelled Mobile Contract - Still being billed for last 3 months

I'm glad to hear this has all been sorted for you!

 

^Martin

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