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rorybanter
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Cancelled Contract/Account still open

I cancelled my mobile contract within the 14 day cooling off period and returned the mobile phone. The return centre recieved the device last week.  Why is my mobile phone account still active? How long does it normally take to close a cancelled account?

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John_GS
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Re: Cancelled Contract/Account still open

Hi rorybanter

Thanks for posting. Have you received the returns packaging and sent the handset back to us?

Best,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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rorybanter
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Re: Cancelled Contract/Account still open

Hi,

I received the returns packaging and sent the device back.

I then received an email on 05/01/21 from the returns dept confirming receipt of the device.

Regards,

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John_GS
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Re: Cancelled Contract/Account still open

Thanks for coming back to us. I shall PM you now to get some details.

Best.

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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