on 09-01-2022 18:14
I cancelled my mobile contract within the 14 day cooling off period and returned the mobile phone. The return centre recieved the device last week. Why is my mobile phone account still active? How long does it normally take to close a cancelled account?
on 10-01-2022 08:27
Hi rorybanter
Thanks for posting. Have you received the returns packaging and sent the handset back to us?
Best,
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on 10-01-2022 16:46
Hi,
I received the returns packaging and sent the device back.
I then received an email on 05/01/21 from the returns dept confirming receipt of the device.
Regards,
on 10-01-2022 19:42
Thanks for coming back to us. I shall PM you now to get some details.
Best.
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