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Ennypenny12
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Cancel mobile order

I want to cancel my mobile order I made on the 20 th November. It seems impossible to send you an email, I keep getting sent to forums.  Do you have an email address I can use to cancel my order. I have read lots of bad reviews on trustpilot and want to cancel. How please ?

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DJ_Shadow1966
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Re: Cancel mobile order

Hello

I am afraid that Virginmedia do not do cancellations or any support by email they do not have a customer facing email address, the only choice would be to call in.

Call 789 from your Virgin mobile, or
call 0345 600 0789 * from any other phone

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Corey_C
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Re: Cancel mobile order

Sorry to hear that you're thinking of leaving us, Ennypenny12.  @DJ_Shadow1966 is correct. Cancelling service can only be done by phone or in writing.

 

Cheers,

Corey C

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