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Cancel mobile contract

I have been trying to cancel a mobile phone (sim only) rolling contract for a week now!

The advise is to call 789 but you never get through and it guides you to the VM website. The website advises calling the cust services call centre. See the problem here?

I'm currently siting on the "message us" service and it's an hour and counting of non responce.

Can someone suggest any other way of getting through to VM that isn't the 789 number?

 

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Re: Cancel mobile contract

Hi PakmanUK, 

Thanks for your post and welcome to our community. 

Really sorry you're having some issues cancelling your SIM Only deal, this ins't good. 

We'd be sad to see you go but we can certainly help, I'll pop you a personal message to grab some details and we'll take it from there. 

 

I look forward to hearing back from you soon.

Emma_C - Forum Team
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