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Adil7866
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Cancel contract

I contacted virgin media to get a PAC so i can cancel my contract. I was told to sign in online but when i tried to register it would not allow me to as it asked for a security answer but there was no security question there. I also tried ringing up but was waiting for a very long time and i still need to cancel my contract. 

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Paul_DN
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Re: Cancel contract

Hi  Adil7866,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues obtaining your PAC code .

 

You can get a PAC in a few ways:

  1. Sign in to your online account and select Switching to make your request.
  2. Text 'PAC' and your date of birth (in DD/MM/YYYY format) to 65075 For example: PAC 01/03/1984.

Kind regards

 

Paul.

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