Virgin Media Community

[BoboTwist]

Please can you tell me how to cancel an order for a MiFi device. That doesn't require me sitting on hold for a call centre agent. 

[DJ_Shadow1966]

Hello

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.

Regards Mike

[Nicholas_k]

Hi if you send your request via text to 07533016422 they will deal with your request and text you back,I hope this helps.

[BoboTwist]

Hi Mike, 

Thanks for the response, but I am out of country. So that service is not available. 

Kind Regards

[BoboTwist]

Thanks for the suggestion, unfortunately I am out of country so that's not an option at the moment. Any other options (Live Chat, Email etc)?

[BoboTwist]

Thanks Mike, I am currently out of country so text isn't really an option, any other ideas (live Chat, Email)?

[Zoie_P]

Hi BoboTwist, 

Thank you for your post. I am sorry we cannot cancel orders from here are you within the EU and a virgin mobile customer as this would be taken as part of your allowance

Thanks.

Zoie