Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.
Regards Mike
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Thank you for your post. I am sorry we cannot cancel orders from here are you within the EU and a virgin mobile customer as this would be taken as part of your allowance