Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Cancel 30 day rolling sim

soulman2455
Tuning in

on ‎06-01-2023 23:31

Lost phone informed virgin mobile they have sent a new sim. I no longer require the sim have not activated it. Will this cancel the 30 day rolling contract so I do not have to pay virgin or do I need to do something else

0 Kudos
2 REPLIES 2

Andrew-G
Alessandro Volta

on ‎07-01-2023 07:35

You need to contact VM and cancel - simply not activating the new SIM won't result in the contract being cancelled.

Ryan_N
Forum Team (Retired)
Forum Team (Retired)

on ‎07-01-2023 08:22

Hi soulman2455, 

 

Thank you for your post! 

 

Not activating the SIM wouldn't cancel the services - it would just de-activate the SIM card, not the account that is placed on. For that to take place you're able to reach the team on; 0345 600 0789 - they would then be able to make sure this is closed down for you. The opening hours are: Monday to Friday 8am–9pm, Saturday 8am–8pm, Sunday 8am–6pm.
 

Cheers, 

Ryan. 

Top