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barcode00
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Can't view mobile bills

I have three mobile accounts, but I am unable to view the mobile bills for two of them.

I receive the message: "We don't have any bills to show you yet. We'll send you an email or text as soon as your first bill is ready to view online."

I have used multiple browsers. These mobile accounts have existed for many years.

Please advise.

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Travis_M
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Re: Can't view mobile bills

Hi @barcode00

 

Thanks for posting on our community forum!

 

Sorry to hear about your issue, have you only just registered the online account? Have you been able to access the bills previously?

 

Regards

Travis_M
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barcode00
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Re: Can't view mobile bills

I haven't just registered the account - I have no idea when it was created, probably many years ago. It lists three pay monthly mobile accounts (numbers) and only one of them presents any information. The remaining two show the error when you attempt to view a bill.

I don't recall ever being able to access them.

Thanks.

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Hayley_S
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Re: Can't view mobile bills

Hello @barcode00,

Thanks for the response, sorry that you are unable to view your other bills.

Is there any chance; that you have another UK address you can register the other numbers to?

Please let me know.

Many thanks,

Hayley
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