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Lexington24
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Can’t switch off parental controls

Hi I can't switch off parental controls via the online webpage? It switches off then automatically switches back on saying hold fire ??

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David_Bn
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Re: Can’t switch off parental controls

Good Morning Lexington24,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been struggling to switch off parental controls.

 

Can you tell me if you've been able to do this since our post? It may be worth trying an alternative browser, or clearing the cache on the browser you're using.

 

You can also access the hub directly to switch parental controls off.

 

Type 192. 

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Lexington24
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Re: Can’t switch off parental controls

Hi, 

ive tried to switch it off in safari and chrome but it always switches back on straight away and says:

“hold fire we are changing settings please try again later”

I can access betting sites via wifi on my phone but not if it’s using 4g ??

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Corey_C
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Re: Can’t switch off parental controls

Apologies for the delayed response, Lexington24, Have you been able to get this sorted? 

 

Cheers,

Corey C

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Lexington24
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Re: Can’t switch off parental controls

Up until a few days ago it still wouldn’t turn off. I tried again just before writing this and it’s turned off with a message saying “we’ve made that change for you”

so it is now resolved thanks for changing whatever it was to allow this to be switched off.

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Corey_C
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Re: Can’t switch off parental controls

Thanks for the reply and update, Lexington24. Glad to hear you were able to adjust the settings, now. ^CC

 

Cheers,

Corey C

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