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Mihailovs
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Can’t sign up

When I try to sign up my don’t know my account number or my area reference it does not say on my bill also I never set a security question why is it asking for one. 

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Melissa_F
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Re: Can’t sign up

Hi Mihailovs, 

 

Thanks for posting and welcome to the community 🙂

 

I'm sorry you're having some problems setting up your online account. 

 

Your account number and area reference number are both at the top of your bill, on your ebill notification and also on your welcome email.

 

Your security question is something you set up when taking out the account with us, as this is a requirement of having an account. 

 

I hope that helps.

 

Thanks

 

Melissa

 

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Mihailovs
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Re: Can’t sign up

My account number is 10 digits long not 9 my area number dose t exists and I never set up any security questions and that’s what’s on my e bill

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Melissa_F
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Re: Can’t sign up

I'd like to help you, so I'll pop you a private message now 🙂

 

Thanks

 

Melissa

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