Hi Geffas,
Thanks for your post and I'm sorry to hear that you are having an issue with accessing your Virgin Mobile account. Have you tried following the forgotten password link? Sometimes this will reset things to allow you to get in.
If not then we can also help to reset things here for you but in order to do that I will need to pass data protection with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,