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burnthisacc
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Can't reset password

Hey,

I'm trying to access my virgin media account but I cannot login (Don't remember my password) and when I try to reset my password using the mobile number and email address on my monthly invoice i just get the "Oops that's not quite right"

I could call the support number but I'm outside the UK (£2.60/min) and if it's anything like their cancellation process I'll be on the call for hours. I was told via Twitter to make a post on this forums and somebody would reach out to do the security verification.

 

 

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Zak_M
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Re: Can't reset password

Good morning @burnthisacc 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with logging into your account. 

 

So that I can assist you further I will pop you over a PM so that we can pass DPA and reset this for you. 

 

Kind regards,

Zak_M

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