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Scott71
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Can't register onlive - no security question

Hello i am a new mobile customer and i can't register for a mobile account online it keeps asking for a security question answer. I need to register so that i can give you my PAC code as all your phone line is saying is that everywhere is closed. This is not a great start to a new contract with yourselves. 

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Megan_L
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Re: Can't register onlive - no security question

Hi Scott71,

Thanks so much for using the forums to get this issue looked into, I am aware of this security issue on new accounts but please do not worry! It's a nice easy problem to resolve with a bit of my help 🙂 

What I need to do is go into a PM with you, and with your permission I will log into your online account on my side, then get you logged in on your side using a dummy code.

I'll send you a PM now so we can chat more in depth about this.

Thanks, speak soon!

Megan_L

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Megan_L
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Re: Can't register onlive - no security question

Hi Scott71,

Thanks for updating me in our PM, I am really happy you managed to get this sorted with another team 🙂

If you do need any further help in future please don't hesitate to create a post!
Thanks,

Megan_L

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Valerie187
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Re: Can't register onlive - no security question

Hi, if you call 789 they will help you out, it may take a while to answer. I just called them with another issue and got results.

Good luck
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