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Kevin013
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Can't register mobile account

I have tried to set up an account and it has asked me for the answer to my security question but the question is blank.

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Jodi_S
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Re: Can't register mobile account

Hi Kevin013,

 

Welcome to our community and thanks for posting. Sorry to hear you're having difficulties trying to get an online account set up with us. Is this for a Media or Mobile account?

 

You security word is generally the same password/memorable word you use over the phone to access your account. 

 

If you have tried this already, please come back to us so we can assist you further and help get you registered.

 

Kind regards Jodi

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Kevin013
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Re: Can't register mobile account

It is for my mobile account and I am still unable to register.

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sPage
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Re: Can't register mobile account

I get the same message. im guessing/hoping its because my account does not come active for another 5 days !

its a bit daft asking for an answer to a security question that has never been set up ! it should just state your account is not yet active or something :rolleys:

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Zak_M
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Re: Can't register mobile account

Thank you for coming back to us, 

 

As the services are not currently active your online account wouldn't work. as soon as you are active you should then be able to set up your account. 

 

Kind regards,

Zak_M

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Kevin013
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Re: Can't register mobile account

Useless i guess... oomph sim cards are the best things ever.

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John_GS
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Re: Can't register mobile account

Hi Kevin013

 

Thanks for coming back to us.

 

I'll PM you now as I want to sort this out

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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