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Can’t register for virgin mobile account!!

Hi there, 

I have tried to register with virgin mobile but it keeps asking me for the security answer of mother’s maiden name ... but tells me the answer is in correct each time! 

its a sim I got part of the tv omph package but it seems the virgin mobile account is totally separate log in. 

Tried calling the virgin mobile customer service but after thinking I got it sort the line went dead ....

 

any help would be great 

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