Virgin Media Community

[natashanderson]

i am trying to register for my mobile account but it says i have a secret question and there is no secret question because i havent registered an account before, i need to log in to switch over my mobile number, also i tried phoning but it says the offices are closed and ive been on live chat and keep getting passed on.

thanks natasha

[Emma_C]

Hi Natashanderson, 

Thanks for your post and welcome to our community. 

Very sorry that you're having trouble creating your online account, this ins't good. 

We can certainly help with this and get the ball rolling for you to bring your mobile number over, I'll just need to pop you a personal message and grab some details. 

I'll do this now and I look forward to hearing back from you soon.