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Can't receive calls

I have a Samsung galaxy s10 phone. Since being sent a 5g sim card I can no longer send or receive text messages and I can't receive incoming calls. If anyone rings me it goes straight to voicemail.  I can make outgoing calls and use mobile data with no issues. I've tried all the usual things, restarting my phone, turning airplane mode on and off, resetting access point name. The sim card is the same in my partners phone and his works with no problem in my phone. The 4g sim card I was using before this worked with no issues. Any help and advice to resolve these issues would be much appreciated

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