Can’t receive calls or messages offer porting

[Dom6599]

I posted my number from o2 to virgin on Monday. Since then I have been able to make calls but not receive calls or messages. I have called through to the support team 3 times. Each time they ask useless questions like is the mobile data on. They tell me to turn the phone off and they will call me back on another number. Each time no one does. 

I have seen in other forums that this might be a split port issue?

how do I go about fixing this?

[Steven_L]

Hi @Dom6599,

Welcome to the community and thanks for getting in touch with us here. I'm really sorry to hear of the issues that you're having with your mobile service since you ported over to us.

I would like to take a further look into this for you but would need you to confirm some details via a private message, so that I can investigate this.

I will drop over a private message in a moment, please look out for this and we can started.

Regards,

Steven_L

[Steven_L]

Thanks for confirming your details @Dom6599.

I have looked into this further and we would need you to confirm your sim serial number, please could you send over via a private message the serial number or IMEI number from your sim card?

Thanks

Steven_L