Virgin Media Community

[Morvenvs]

Hi,

I've lost my mobile recently and have tried to log into my mobile account but have been unsuccessful, using the registered e-mail address: [REMOVED]

When I request a password change the code is sent to my mobile which I've lost!

Is there any other way I can log into my account please?  I'd like to find out if I could upgrade.

Account number:  [REMOVED]

Mobile number:    [REMOVED]

E-mail:                  [REMOVED]

Thanks

Morven

[MOD EDIT: Personal and private information has been removed from this post.]

[Nathan_B]

Hi there Morvenvs, welcome to our forum and thanks for your post.

Sorry to see you are unable to get into your online account. If you have forgotten your details a text is sent to the phone to verify it is you requesting for the password to be reset.

When you reported this phone were the team able to send out a new sim to put into a spare phone to reset this?

Regards

Nathan

[Morvenvs]

Hello, 

Yes, the new sim is on its way to me.  When I get the new sim, I can put it into another phone to access my account?

Thanks

Morven

[Nathan_B]

Yes if you pop the new sim into another phone you can get the password reset sent so you can then access your online account.

In the meantime I will be happy to check your account to see if you are due an upgrade so you don't need to wait to find out. 

I'll send you a PM to confirm your details so I check this.

Regards

Nathan