I'm trying to login to my mobile account to order a new phone, but whenever I try, I get the message
We’re sorry that you are unable to log in to Your Account at the moment.
If you have recently ordered a new Virgin Mobile phone or SIM and were super eager to get going, it might be that we are still verifying your details. This should be resolved soon, so please try again shortly.
My daughter had this exact same issue a few weeks ago and her account had to be reset. I've not tried to login to my account for many months. Could someone help with this please?