Can’t log into virgin mobile account

[garasha]

Hi,

I’m unable to log in to my virgin mobile account to switch on roaming. I have forgotten my password, but when I tried to get a new password it’s showing an error message as below.

I have tried multiple times, did all the captcha correctly, no luck with a different browser either.

Please help as I really need to log in to turn on roaming, I’m currently abroad and my phone is getting no service at all.

[Molly_T]

Hi Garasha, welcome to the community! Thank you for posting. 

Sorry to hear of your difficulties accessing your My VM account and resetting your password!

We can help with both the password reset and turning on data roaming after confirming some account details and completing DPA. 
I will send you a PM now to do this! 
We can then return to this public thread with an update when possible. 

All the best.