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adisagio
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Can't log into Virgin App

Ii've just switched to Virgin 12 months SIM only contract. I'm trying to log into Virgin app and it says details are not recognised. So I try to sign up and ask me for zone number but I can not find it anywhere. I have no problembto log in from my computer or the phone browser

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Corey_C
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Re: Can't log into Virgin App

Hi adisagio,

 

There are two logins. One for mobile services and one for cable services. If you are being asked for an area/zone number, then you are attempting to log into the cable side of the service and not the mobile. Try registering your mobile account here: https://mobile.virginmedia.com/ecare/registration?execution=e2s1

 

Cheers,

Corey C

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