I'm trying to buy some more data for my phone. Except my account seems to have disappeared. I've tried to re-register, but apparently I need a password - which I last used a couple of years ago to set up the account that now doesn't exist.
So I can't get in. And I've been through all this with VM on Twitter who sent me here for someone to get access to my account.
It's taken me hours so far - and I just want to top up my data as I'm teaching in a school with no wi-fi!!!
Thank you for your post and welcome back to our community forums. We're here to help.
I am really sorry to hear that you've been having some issues with your Virgin Mobile online account. I can see you've mentioned that you've raised this matter on Twitter. Would you mind confirming what your Twitter handle/username is, please?
In regards to your online account, how do you know if the account has been deleted/removed? Can you clarify what happens when you attempt to re-register? If an account doesn't exist then you should be able to do this without any issues.
*cries* - I've explained all this on Twitter, with screenshots... I don't seem to be able to attach pictures here? I was talking to someone called ML - who sent me here as someone would be able to help! My id is @LynnWat78336398 My account is not recognised. When I put in my phone number, surname & postcode, I am not recognised. To re-register I need a password - which I last used 2 years ago to set up the account & have no idea what it is. I had an account! I used it to top up my data previously. All I want to do is top up my data!!!
I understand that and I do apologise. The reason I asked for you to confirm your Twitter handle is so that I can see what has already been discussed there, and that way we can minimise repeating anything.
I'm going to send you a private message in a few moments so that I can acquire some additional details, and with that we can then investigate and assist you further. Please respond to that at your earliest convenience and we can go from there.