Can't find a mobile account

[RonLee]

Some time ago  -7years+? - my wife's Virgin PAYG was changed to a sim only account in my name at £5 a month. It has since increased to £5.50. 

I have a TV/Broadband/Phone account but can't find any trace of the sim only one. I receive monthly notifications of the payments. Searching My Accounts only brings up the package one.

How can I find the other one?

[Travis_M]

Hi @RonLee

Thanks for posting on our community forum!

Sorry to hear you're struggling to find this, was you looking for the account to check on the 50p price rise?

Regards

[RonLee]

Thanks. Quite happy with the increase, just want to see the terms and conditions.

If credit expires 3 days before next cash transfer and I go to the next payment level is this a one-off or a new permanent contract?  Someone told me I can still make calls but they will be charged at the PAYG rate.

[Beth_G]

Hi RonLee,

Have you tried registering for your My Virgin Mobile account here? You'll just need to know the mobile number and postcode of where the SIM is registered to sign up. Once you've created an account you'll be able to see all the account details from there

Our full mobile T&Cs can be found here: Our service | Virgin Media

Hope that helps!

Beth