Hi, I hope someone can advise or help please.
I have been a VM media customer for years. I recently ported my mobile phone to my media account which I upgraded to include an Oomph SIM one week ago.
The transfer went well, my mobile is now working but it's not showing on my online media account yet. So I thought I would create a mobile account to register it there (and soon to add a second SIM which is being transferred to me). I think I probably need this mobile account anyway now.
The problem is I can't create a mobile account because there comes a point where I have to confirm my email address using a passcode that is mailed to me. Most of the registered email address looks like it could be mine but as much of it is asterisked out on the webpage I'm not 100% sure they've got it right. In any event that email never comes so, of course I can't proceed. I've tried at least half a dozen times over the past week. I'm stuck!
Given the trouble I have had sorting my package & contract dealing with VM via 789 (long story, it's a mess!!!) I thought I might have better luck here, perhaps with a kindly mod who could look into this for me???
Thank you kindly for any help you can give me.