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winona702
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Can't create mobile account (don't have password)

Signed up for virgin media account and got a sim card with it that I installed on my mobile.  Wanted to port my number, but am unable to do this without providing customer service rep with security info.

However, I can't pass the verbal security check because I never set up a password.  Came here to the website to create a password, but am unable to register because I don't have a password.

?!?!

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Beth_G
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Re: Can't create mobile account (don't have password)

Hi winona702, 

 

Welcome to the Community Forums, thank you for your post.

 

I'm sorry to hear you seem to have got in a loop with trying to pass security with us, I'd like to help with this.

 

I'll pop you over a PM now so I can take some details and look into your account.

 

Beth

 

Beth
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