Virgin Media Community

[ChloeRedmond]

 

I have been trying to set up an online account for Virgin Mobile and I keep getting the error below. I have tried on different devices and browsers and no luck! Has anyone experienced this before or know how to fix it? My password meets all requirements and all boxes have green ticks

[Emma_C]

Hi ChloeRedmond, 

Thanks for your post and welcome to our community. 

Very sorry you're having some issues setting up your online account, this isn't good. 

We can certainly take a look from here and see what's going on, so I'll pop you a personal message and we'll take it from there. 

I look forward to hearing back from you soon.