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Can't create account for new sim

I just got a new SIM and when I try to create my account, it asks me for the answer to a security question I haven't set up. I ordered the sim through carphone warehouse, which I gather can cause this problem. I have seen this issue a few times, but I am still not sure what I can do to fix it.

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Re: Can't create account for new sim

Hi Seriyuu,

 

Thanks for your post and welcome to the Community Forums!

 

Sorry to hear you're having trouble setting up your My Virgin Mobile account, we need to set up a security question and answer for you on our end before the account can be created so don't worry, you're not the only one 🙂

 

I've sent you over a PM so I can help out - please find a message from me over at the purple envelope.

 

Thanks,

 

Beth

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