Menu
Reply
Michaelm3
  • 2
  • 0
  • 0
Joining in
248 Views
Message 1 of 4
Flag for a moderator

Can’t contact virgin

My phone has been cut off as I missed a payment. I am out the country so I can’t download the app I need to talk to a member of staff and I can’t phone because my phone is cut off. 

I don’t know my online details and when I enter my phone number the system doesn’t recognize me. 

There is no email option anywhere on the website. 

How am I supposed to contact virgin to pay the bill or cancel the contract?

0 Kudos
Reply
Corey_C
  • 3.44K
  • 186
  • 271
Forum Team
Forum Team
154 Views
Message 2 of 4
Flag for a moderator

Re: Can’t contact virgin

Hi Michaelm3,

 

Thanks for your post and for reaching out to the community forums. Sorry to hear that you have been unable to reach us or had the opportunity to pay. Are you still out of the country or have you been able to get in touch with us to pay since you post? We do have an SMS and  webchatting services available  SMS 07533051809,t https://www.virginmedia.com/shop/contactus/experiencing-an-issue 

 

Cheers,

Corey C

0 Kudos
Reply
Michaelm3
  • 2
  • 0
  • 0
Joining in
135 Views
Message 3 of 4
Flag for a moderator

Re: Can’t contact virgin

Hi Corey,

No i havent been able to contact. I wont be back in the country any time soon. i dont have a phone so any phone number to ring is no use to me.

Do you not have an email i can contact?

The link you provided does not work

0 Kudos
Reply
Zoie_P
  • 2.48K
  • 118
  • 196
Forum Team
Forum Team
128 Views
Message 4 of 4
Flag for a moderator

Re: Can’t contact virgin

Hi Michaelm3,

thanks for your reply, we do not have an email. have you logged into your mobile account you can make a payment from there? 

thanks,

Zoie

0 Kudos
Reply