Menu
Reply
metalblade
  • 8
  • 0
  • 1
Tuning in
280 Views
Message 1 of 6
Flag for a moderator

Can't connect to Virgin network

After recently returning from America my phone will not connect to the Virgin network, I have tried tuning the phone off and back on, removed and refitted my sim card but nothing works. I keep getting the message that "my SIM does not allow a connection to this network. Help please.

 

0 Kudos
Reply
Steven_L
  • 11.28K
  • 682
  • 1.15K
Forum Team
Forum Team
262 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: Can't connect to Virgin network

Hey @metalblade,

Welcome back to the community and thanks for taking the time to post your issue on the forums.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L

 

0 Kudos
Reply
Steven_L
  • 11.28K
  • 682
  • 1.15K
Forum Team
Forum Team
242 Views
Message 3 of 6
Flag for a moderator

Re: Can't connect to Virgin network

Thanks for confirming your details via private message @metalblade.

I have ran some tests on this and can see that you will need a new sim card, I have arranged for this to be sent out to you and that should be with you in the next 2 working days.

All the activation instructions will be sent to you with the sim card.

Please let us know, if you have any further issues, when you get your new sim card.

Regards,

Steven_L

0 Kudos
Reply
metalblade
  • 8
  • 0
  • 1
Tuning in
224 Views
Message 4 of 6
Flag for a moderator

Re: Can't connect to Virgin network

Hi Steven_L,

thank you very much for the help

Kind regards metalblade.

0 Kudos
Reply
Steven_L
  • 11.28K
  • 682
  • 1.15K
Forum Team
Forum Team
219 Views
Message 5 of 6
Flag for a moderator

Re: Can't connect to Virgin network

You're very welcome @metalblade and please let us know, when your new sim card has arrived.

Regards,

Steven_L

0 Kudos
Reply
metalblade
  • 8
  • 0
  • 1
Tuning in
210 Views
Message 6 of 6
Flag for a moderator

Re: Can't connect to Virgin network

Up and running now, thanks again.

Regards metalblade.

0 Kudos
Reply