I moved home in November but didn’t transfer my account at the time. Eventually I signed up again, with a new contract. Now I can’t NOT log into my old Virgin account and can’t log into my new one, not even using the email link provided by Virgin to access my new account. By default, it just takes me to my old account. MyVirginMedia app does the same.
how do I kill the old account and/or access my new account?
Sorry to hear you've had some issues accessing your online account. It may be possible for us to 'move' the old account over to your new one - please get back to me via PM and we'll be able to take a closer look into this for you.
[MOD EDIT: @MartinFisher Personal and private information has been removed from this post. Other post containing personal details has also been deleted. Please make sure you reply back to your Private Message via the purple envelope in top right corner and don't post personal details on the public board. thanks]
I can only be automatically directed to my old account, which is now defunct.
I posted about it this morning requesting a) to transfer the credit balance to my new account; and b) to delete the old account completely (because I've spent hours and hours on this already and I'm sick of it).
I was invited to create a new password for a new email address that the previous helper (Tom) created for me to solve the issue last time - now I can't access that either. The password isn't recognised.
Now, because I can't sign into my new account I can't change anything on Hub3, which was my aim this afternoon (to change the security setting from WPA).