Virgin Media Community

[KateTP]

I can’t access my mobile account data or bills using the MyVirginMedia app.

If I select sign in with SIM it states it can’t identify me. I’m on 4G, no VPN and using my Virgin mobile data. 

If I sign into the account with email and password, it states no mobile number associated with this account. This is the email address that Virgin email me on, the last one being that a new SIM was on its way for my mobile number. 

I also receive a text from Virgin each month to say my data has rolled over yet it doesn’t recognise my number.

Please help as even the link to message them via the app doesn’t work. 

[Steven_L]

Hey @KateTP,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm really sorry to hear of the issues that you're having logging into your online account. Your contact email address maybe different to the email address that you use to login, that could be the reason, why this is happening.

Are you using this link here to log into your Virgin Mobile account?

Regards,

Steven_L

[KateTP]

Hi Steve

I’ve replied to your message about 3 times now but for some reason it’s not showing on here.

When I click on the link in your message and log in that way it says that I have no bills available as yet.

I can’t get onto the MyVirginMedia app on my iPhone to check usage or bills or anything either. I am using my virgin SIM but it says it can’t identify me. It used to work but for some reason stopped about 5 months ago.

Please help

Thanks 

[Alex_RM]

Thanks for getting back to us KateTP

So I can get a few more details from you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm