Can’t access iPad because virgin phone number no longer available

[Anonymous]

Inherited an iPad and a phone when a relative died. Now trying to set up a new iCloud account on the totally cleared iPad but can’t because part of the 2 step security process was via the virgin phone number  which is out of contract because the holder died. How can I activate the phone in order to get access to iCloud?

[Zach_R]

Hi @Anonymous,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear about this. Which step are you getting stuck on exactly? There's a step-by-step guide on the Apple website which explains how to set up/create a new Apple ID which is what would be used for iCloud.

Thanks,
 

[Anonymous]

Hi and thank you for the rapid reply. The problem is that I’ve inherited the iPad and the phone but when I try to access iCloud via a 2 step route, a verification code is sent to the phone which no longer receive messages. Have tried all I can think of to no avail and hoped someone like yourself could help me out.

[John_GS · Accepted solution]

I'd advise speaking to Apple on this one and they'll be able to advise further.

Kind regards,

[Anonymous]

I still have the phone and although i will take the advise to contact Apple, I am still wondering if there is any was that I can get the phone up and running to cancel  the old cloud account.

[Anonymous]

Thanks guys, Apple did the trick.

[Sofia_B]

Thanks for the update @Anonymous. 

I'm glad to hear this is now resolved 🙂 

Thanks,