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i12r2
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Can't access account

I am trying to log into my virgin mobile account, but since I don't have the password I am using the password reset service. I have imputed my email address and virgin mobile number as requested. But it just keeps saying 

Oops! That wasn't quite right.

Please try again

 

 

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Martin_N
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Re: Can't access account

Hi i12r2,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue with your online account. 

 

Can you confirm if you have registered an online account before trying to login?

 

^Martin

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i12r2
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Re: Can't access account

Don't really know, I don't remember creating an account, however I get several emails from you a month, including a monthly bill for £0.00. I have checked and the emails are from an official email address, and contain links to the official virgin mobile website. So I want to log into my account to try see what it is, however when I try to reset the password using the mobile number provided in the bill statements it doesn't work. All I get is the error message mentioned in the first post.

 

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Gareth_L
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Re: Can't access account

Thanks for replying i12r2

I can help get you logged in 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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