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EdLima
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Can't Register In Mobile account

Good Morning,

 

just received my new sim card from virgin, but i cannot register in my virgin mobile. i would like to keep my old number but i cannot contact the customer support ( more than 1 h waiting) and i cannot register to be able to do it online. Please advise, 

 

Thanks

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Ryan_N
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Re: Can't Register In Mobile account

Hi EdLima, 

 

Thank you for your post. 

 

Is it possible you could expand on what is happening here please? In terms of the SIM you have received, are you a new customer and wish to bring your number from a different network? 

 

Cheers, 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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EdLima
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Re: Can't Register In Mobile account

I'm a new VM customer. I try to register my new VM mobile number and all the time says that:

We need the correct recaptcha error.

Oops! That wasnt quite right.

 

its starts to be a little frustrating having all of this issues with VM. First was with the myVM now is with the mpobile phone, and the customer support is Zero. waiting on a call for more that one hour i think is too much.

 

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Ryan_N
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Re: Can't Register In Mobile account

I can appreciate that, can I ask if you have tried using a different web browser? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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EdLima
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Re: Can't Register In Mobile account

yes, Chrome, Chrome in incognito mode ( 2 Laptops and one tablet) Edge, Edge in incognito ( again 2 Laptops and one tablet) and getting all the time same result. 

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EdLima
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Re: Can't Register In Mobile account

Still need help to register to my Mobile account. Called Customer support and they told me that they dont know what is the issue. told me to try later one, but nothing is solved.

 

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Ryan_N
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Re: Can't Register In Mobile account

Hey again,

 

As we discussed over private message this is not something we can pick up from here. This would need to be dealt with by the team over the phone. 

 

Cheers. 

 

 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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