Thanks for posting here.
We are sorry to hear about this issue with our Data Protection process and your password confirmation over a previous call with the team.
Please, be aware we are doing our best to keep your account information secure at all times, so we would not discuss any information on the account whilst the person at the other end of the line is not verified and confirmed as the account owner or person with granted access to it.
This way, we avoid fraudsters and keep your information secure.
The team would indeed ask to confirm secondary details such as bank sort code etc in case you fail to confirm a few of your memorable word characters.
You may read all the related information to this process here.
Is there any queries you may have, which we would be able to help you with today?
Let us know and we are happy to do so.
Adri - Forum Team
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