Virgin Media Community

[Rich14]

Hi, my phone is barred. I don't have access to another phone to call the number for unbarring

[Robert_P]

Hello Rich14,

Sorry to hear of the service issues and your number being barred, we understand the confusion and appreciate you letting us know via the forums and welcome to the community.

Can you confirm if this is in relation to a Virgin mobile account or a Virgin Media landline? What happens when you try to use the service? We're happy to help look into this for you, please let us know.

Rob

[Rich14]

Hi. My phone is barred from all incoming and outgoing calls. I've no outstanding bills to be paid. Can my phone please be unbarred? I've no alternate route to contact your service.

[Steven_L]

Hey Rich14,

I can see that my colleague has been helping you via another thread, if you could respond to my colleague, they will be able to carry on looking into this for you.

Kind Regards,

Steven_L

[Rich14]

Hi. My phone's been barred for several days in spite of paying my bills. I need help rectifying urgently

[Ilyas_Y]

Hey there @Rich14, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 

I'm sorry to hear about the issues with the landline 😞
May I ask if you have a traditional landline or have a landline which is connected to the Virgin Media router?
Are you able to take out all the cables and put them back in? Let us know.

Kind regards,
Ilyas.

[Rich14]

Can someone please please unbar my phone??

[Rich14]

No. This is Virgin Mobile...

[Rich14]

Do i need to contact/ask this on a different forum?? If so, could you pls provide the link

[Rich14]

Virgin mobile. Can I provide you with my account number or do I need to be on a different forum and if so, could you please provide a link to the correct one??