Bought Add on says used up my data same day

[Clarendel]

I had a confirmation text to say I had bought an Add on which was now active - IGB to be used by 20/6/22. That was sent at 14.03 today.  At 17.30 today I received a text saying I had used up all my data allowance for this month and will now pay out of allowance rates.  Can you confirm the second text was sent in error?

Thanks

[Hayley_S]

Hello @Clarendel,

Welcome back, thanks for posting.

I am sorry for the confusion caused with this.

Can you please tell me what it is showing on your data allowance online?

Many thanks,

[Clarendel]

Hi Hayley

Sorry for the delay in replying. The add-on is 9 June to 19 June. I have just checked. It says I have 886.54MB remaining.

Clarendel

[John_GS · Accepted solution]

Hi Clarendel,

Thanks for coming back to the thread. That 2nd message sounds like it's referring to your original data allowances, rather than the add-on bought if that makes sense.

Best,