Billed for a mobile service I don't have.

[Glennc80]

Hi there for the past 2 months now I've been billed £26 a month for a service I cancelled 8 months ago, just wondering what's going on?...

[Paul_DN · Accepted solution]

Hi Glennc80,

Thank you for reaching out to0 us in our community and welcome, we are sorry to hear you are being charged for a Mobile you believe you had cancelled 8 Months ago.

I have tried to locate a account however I wasn't able to find one with the details we have for you.

So I can try to help I will need to invite yo into a private chat so I can get some further information, please click on the purple envelope to accept?

Regards

Paul.

[Glennc80]

The problem was solved in a quick and easy manner. Paul thank you so much you've been a great help much appreciated.

[Paul_DN]

Hi Glenn,

It was my pleasure, I could see you had downgraded however the Sim part of the Oomph bundle hadn't been closed, apologies again for any inconvenience caused.

Regards

Paul.