Bill

[Nesg]

Hello there,

My direct debit has come out twice, could you please advise?

Thankyou!

[Natalie_L]

Hi Nesg, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you are experiencing problems with your payment. 

Can you please confirm if this is in relation to a Virgin Media or Mobile account? 

Also, have the payments that has been taken been the same amount and taken at the same time? 

Let us know and we will be happy to assist further. 

Thanks, 

[Nesg]

Hi Nat, 

This is in relation to mobile, yes it was the same amount both times and came out a week apart,

Thankyou

[Natalie_L]

Thank you for confirming. 

I would need to take a look at the account from our side so I am going to pop you over a private message to confirm a few details.

This message will be available via the purple envelope on the top right of this page.

Speak soon,