Virgin Media Community

[CHRISSEA]

I paid the £90 outstanding mobile bill on Friday my services havent been resumed I've just checked it's now saying I have £292 outstanding why? I can't even receive calls and I'm waiting on an important call from the hospital

[Martin_N]

Hi CHRISSEA,

Thank you for your post and welcome to the community. 

I'm very sorry to hear that your services haven't been resumed yet. 

Can you confirm if you paid the bill with an agent? Or was this online?

If it was with an agent, did the agent confirm the service would be back on?

^Martin

[CHRISSEA]

It was online as I can't call or receive calls 

[Martin_N · Accepted solution]

Thank you for that. We can certainly take a look into this for you. 

What I will do is private message you so we can look into this. 

^Martin

[Martin_N]

Thank you for chatting with me over private message. I'm glad we have been able to resolve this for you. 

^Martin

[CHRISSEA]

Hi I've received my bill today, could someone please contact me regarding this thank you

[Tom_W1]

Hi @CHRISSEA, thanks for your post.

I can see that you've created a new thread about this issue here in the community, where a colleague has already responded to you.

If you could kindly respond to the question put to you by my colleague in that thread, we'll be able to advise you further.

Many thanks

[CHRISSEA]

Hi I can't see a response from anyone could you please tag me in it if possible?

[Paulina_Z]

Hi @CHRISSEA,

Thank you for coming back to us. My colleague responded to your post here. Please let us know if you need any further assistance. Our colleague will be more than happy to assist.

Thank you,