Virgin Media Community

[Lozza22]

have just checked bank statements and noted charges which do not seem quite right and would like someone to explain them to me.

I changed my plan when the contract was up. This used to be £9.07 for 8gb and unlimited mins. The charges for 28.10.22 were £9.07; the charges for 28.11.22 were £9.07 however the tariff on the bill was £5.95 for 6gb and unlimited mins; the charges for 28.12.22 were £11.90 which is double the monthly tariff on 6gb and unlimited mins. I note from bill that charges were for 29.11.22 and 28.12.22 Can you explain this discrepancy as i am confused.

[Vikki_M]

Hi @Lozza22 

Thank you for your post and welcome back to our community.

I would be happy to take a look at that for you.

I will send you a private message now.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.

[Lozza22]

Have had a message to say someone has replied to my topic of bill payments but cannot find this anywhere on the website. Can you advise how I can access this.