on 08-02-2023 09:56
have just checked bank statements and noted charges which do not seem quite right and would like someone to explain them to me.
I changed my plan when the contract was up. This used to be £9.07 for 8gb and unlimited mins. The charges for 28.10.22 were £9.07; the charges for 28.11.22 were £9.07 however the tariff on the bill was £5.95 for 6gb and unlimited mins; the charges for 28.12.22 were £11.90 which is double the monthly tariff on 6gb and unlimited mins. I note from bill that charges were for 29.11.22 and 28.12.22 Can you explain this discrepancy as i am confused.
on 08-02-2023 10:00
Hi @Lozza22
Thank you for your post and welcome back to our community.
I would be happy to take a look at that for you.
I will send you a private message now.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
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on 16-02-2023 13:23