Virgin Media Community

[AlexxTiddzz]

Hi.

i spoke to someone on your twitter account. Who said i should message someone on here. I have been cut off but can’t receive incoming calls or texts, which means I can’t recieve OTPs to log into anything, making it impossible to pay my bill as I can’t log in to my bank.

as there seems to be no live chat option, i have no way of calling or texting yourselves.

is there anyway around this?

Alex

[Lee_R]

Hi AlexxTiddzz, thanks for posting and welcome to our community.

I would love to take a look in the issues you've reported regarding your mobile service.  I am really sorry you've had issues making a payment.  I am going to send you a private message.  Please look out for the purple envelope in the top right corner of your screen.

Regards

Lee_R