BPO debt letter

[WifiPete]

Parents received debt letter from BPO for virgin mobile.

They don't have any virgin mobiles or in fact any services from virgin. They have had a previous fraud letter from virgin about something seperate (fraudulent iPhone purchase). This was dealt with few months back after contacting virgin.

The consensus from virgin was identity theft and the case was closed.

This time they have had no contact from virgin but directly from BPO. The amounts owed are different from previous case so this looks like a seperate fraudulent attempt to use parents identity.

What can they do as there is no VM contact this time ? Who do they call ?

Thanks.

p.s. I can't see why VM have been duped again using same details ? How many times will this happen.

[Chris_W1]

Hi WifiPete, thanks for the message and sorry to hear that you are having issues with the service and this is not the experience which we want you to have with us. I will send you a private message so that this can be looked into further for you. 

Chris.

[WifiPete]

Many thanks, I'll get all relevant details from parents this morning.

[WifiPete]

Oh...

HI WifiPete, thanks for the message and sorry to hear that you are having issues with the service and this is not the experience which we want you to have. Can you confirm the email listed on the account, the last bill amount, the sort code for the direct debit and the speed of the broadband please? ^Chris

There is no account.

There is no email(as there's no account)

There's no bill, other than the fraudulent BPO request.

There's no sort code, direct debit or broadband speed as there are no VM services at parents house or any other VM products.

What I do have is a BPO request for money VM says my parents owe them. Again my parents have zero, none, absolutely no VM products or services.

[Tom_W1]

Hi @WifiPete thanks for your reply.

As you have quoted sensitive data protection questions in your public message (intended for private viewing), can you please edit your response to excluse this information?

Kindly re-send this to Chris privately and he will address your concerns.

Many thanks

[WifiPete]

I can't see any edit options (post count restriction ?)

Can someone let me know how to, I may be missing something.

[Chris_W1]

There should be some details within the letter, can you post this privately please? ^Chris.