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Attempting to cancel engineer visit

Joining in

I was having broadband issues today and I booked an engineer. Appointment is arranged for tomorrow between 8am - 12pm.

The problem is now resolved and I would like to cancel the engineer visit, but any attempt to do so (online or in the app) doesn't work.

Online, I continually receive the message, "Sorry, we can't run a test on your services right now", and in the app, I can see the appointment, but no option to cancel.

Trying not to waste someone's time since I no longer need an engineer to visit - and won't now be at home since I don't need to be.


Forum Team
Forum Team

Hi @rnnbrwn 

Thanks for posting and welcome to the community.

Glad to hear all sorted and I'll send you a PM now to get this engineer visit cancelled.

Best wishes.

Forum Team

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