I was having broadband issues today and I booked an engineer. Appointment is arranged for tomorrow between 8am - 12pm.
The problem is now resolved and I would like to cancel the engineer visit, but any attempt to do so (online or in the app) doesn't work.
Online, I continually receive the message, "Sorry, we can't run a test on your services right now", and in the app, I can see the appointment, but no option to cancel.
Trying not to waste someone's time since I no longer need an engineer to visit - and won't now be at home since I don't need to be.